Accountability

Grievance Mechanism

We are committed to addressing concerns from our communities, partners, and stakeholders — openly, fairly, and confidentially.

Confidential

Your submission is handled with strict confidentiality. You may submit anonymously.

Acknowledged Promptly

Every grievance receives a reference number and is acknowledged within 5 business days.

No Retaliation

Raising a concern in good faith will never result in negative consequences.

Submit a Grievance

Tell Us Your Concern

Fields marked with * are required. All other fields are optional — you may remain anonymous, but providing contact details helps us follow up with you directly.

Full Name (optional)

Company / Organization (optional)

Email Address *

Phone Number (optional)

Preferred Contact Method *

Relationship to Valley Water *

Location *

Category of Concern *

Description of the Grievance *

Preferred Outcome (optional)

Supporting Files / Photos (optional) PDF, DOC, or image — max 10MB

I consent to Valley Water collecting and processing the information above for the purpose of reviewing and resolving this grievance, in line with the company's privacy practices. *

You may also raise a grievance by phone via our hotline 15025 or by email at info@valleywaterco.com.